IDC's recently published study (Asia/Pacific (Excluding Japan) Unified Communications Survey 2007) analyzes the enterprises' usage and adoption trends related to enterprise telephony and Unified Communications (UC) in the Asia/Pacific region, excluding Japan.
This report presents findings from IDC's Asia/Pacific (Excluding Japan) Enterprise Communications Survey, 2007, where 1,218 CIOs and IT managers from enterprises in Australia, Hong Kong, India, Indonesia, Korea, Malaysia, the PRC, the Philippines, Singapore, Taiwan, and Thailand were surveyed.
The survey revealed that 58% of the enterprises equipped with traditional PBX and key telephone systems want to replace them in 1-2 years. According to Shalini Verma, research manager of IDC's Asia/Pacific Telecommunications Research, these enterprises will provide an up-sell opportunity for UC vendors and their partners and offer enormous opportunities for the desktop application vendors, telecom operators, and network equipment providers within the UC ecosystem.
Enterprises adopting UC solutions will base their buying decision on cost of the solution as well as comprehensive technical support. As UC solutions impact a variety of systems, applications, and devices, enterprises expect the UC suppliers to play a bigger role throughout the life cycle of the solutions.
One of the biggest challenges faced by enterprises is the absence of in-house skills for UC. Hence, they expect the UC supplier to not only deliver in terms of technical support, but also provide advisory services and roadmap.
Furthermore, given that UC solutions need to leverage some of the existing applications and telephony systems that the enterprises have, the CIOs are keen to continue working with the existing suppliers.
The need for collaborative applications and solutions is proportional to reduction in the cost of communication for both UC solutions and enterprise telephony equipment vendors, according to the survey.
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