To make ownership of its PCs a convenient experience, Lenovo has introduced two new service offerings--PC protection service that insures Lenovo notebooks from accidental damage and Data Recovery Service that rescues users' data from a faulty hard disk..
Sudhir Puthran, Director, Services and Support, Lenovo India said, "In a mobile working environment, customers require their PCs to be up and running with minimal downtime. The two new service initiatives are aimed at helping our customers significantly reduce downtime and get back on track with their precious data."
Protection Service
Lenovo's Protection Service offers a performance-related insurance to enterprise and individual users' notebooks, arising out of accidental drop or an inadvertent liquid spill. Unlike traditional insurance companies, which cover for damage/loss from extraneous factors, the company claims that this Protection Service is specifically geared towards issues arising out of normal operating conditions and equips the customers' notebooks to be repaired or replaced immediately to ensure minimal downtime.
The protection cover can be availed of for a period of 1 to 3 years and covers all kinds of repairs and replacements arising out of operational or structural failures under normal operating conditions or handling, inadvertent liquid spills, unintentional drops and bumps, electrical surge and LCD screen failure. The service however does not cover theft or loss, cosmetic damage that does not affect the performance of the machine and damage due to fire and intentional acts.
Data Recovery Service
With this the company is geared towards significantly reducing the down time by offering a new hard disk immediately, while attempting to rescue the data from the faulty/ crashed hard disk. The advantage of this service is that the customers' work does not get hampered by the disk failure. In case of a crash, the consumer can contact the service centre, which first replaces the hard drive and sends the faulty drive to the disk recovery centre.
The disk recovery center interacts with the customer and provides the recovered data on a best effort basis. The coverage excludes tampered/ abused HDD, external storage units and service provided by a third party service provider.
The protection service can be availed of, for Rs. 2,052/- for a year, while the data recovery service can be availed of, for a nominal charge of Rs.1, 200/- for a year. The services are available on the complete PC range from Lenovo - across the enterprise and consumer desktops and notebooks.
Also read Intel to Provide Security to Lenovo Notebooks
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